Tan Tech Solutions

Products

TAN TECH Solutions main focus & expertise is on building BOTS & provide Solutions. Apart from building BOTS to reduce Op-EX , we provides SME consultancy to different Organizations on choosing right technology, COTS products reviewing estimates for large projects & training on OSS/BSS domain.

Order -BOT : To provide,

To reduce Service Providers minimum 1 - 1.5 Million USD/Year Op-Ex
Orders/Transaction Stuck/fallouts expected to be 3- 4% / Day
Order fallouts can be due to multiple reasons,
Data Misalignment across stack
Application Technical Issues
Product issues
Stack performance issues
Longer E2E order life cycle time leads to Customer dissatisfaction & impacting brand e.g Missing Customer committed date etc
High Op-Ex cost due to spike in volume of Customer calls to Call center
50% are known issues with standard SOP’s to clear
Operations & Triage team working 24*7 results in resource burn out on repetitive task

CRM :

Siebel

Order Management :

Oracle Comms Order Service Management OSM
Comptel Instant link

Inventory :

Amdocs Cramer
Oracle Comms Unified Inventory Management UIM
Telcordia Granite

Activation :

Oracle Comms Advanced Service Activation
Comptel Instant Link

Service Assurance :

Smarts
IBM NetCool
HP Openview
Infovista