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Products

 

Order -BOT : To provide,

  • To reduce Service Providers minimum 1 - 1.5 Million USD/Year Op-Ex
  • Orders/Transaction Stuck/fallouts expected to be 3- 4% / Day
  • Order fallouts can be due to multiple reasons,
  • Data Misalignment across stack
  • Application Technical Issues
  • Product issues
  • Stack performance issues
  • Longer E2E order life cycle time leads to Customer dissatisfaction & impacting brand e.g Missing Customer committed date etc
  • High Op-Ex cost due to spike in volume of Customer calls to Call center
  • 50% are known issues with standard SOP’s to clear
  • Operations & Triage team working 24*7 results in resource burn out on repetitive task

CRM :

  • Siebel

Order Management :

  • Oracle Comms Order Service Management OSM
  • Comptel Instant link

Inventory :

  • Amdocs Cramer
  • Oracle Comms Unified Inventory Management UIM
  • Telcordia Granite

Activation :

  • Oracle Comms Advanced Service Activation
  • Comptel Instant Link

Service Assurance :

  • Smarts
  • IBM NetCool
  • HP Openview
  • Infovista